Technical support

If a member is having a problem using a browser or a page currently browsing, try to clear the browser's cache.

If a member still can not solve the problem, we recommend you to clear the browser's cookies.

The various browsers and versions of the cache and cookie clearing steps may differ. If the browser or version you are using is not listed here, please refer to the browser's description menu.

Common use browsers

Google Chrome

Delete cache and other browser data

You have complete control over your browsing data. The alterable information includes browsing and downloading records, caches, cookies, passwords, and stored form materials. Use the [Clear Browsing Data] dialog box to delete all the data, or to delete some of the data for the specified period.

To delete all data

  • Select the [More] button in the upper right corner.
  • Select [Settings].
  • Select [Advanced] at the bottom.
  • Select [Clear Browsing Data].
  • In the dialog box that appears, find the type of information you want to remove, then select the checkbox next to it.
  • Select the range of data to delete from the top menu. Select [Unlimited Time] to delete all data.

Microsoft Internet Explorer

To view the version of Internet Explorer, click on [Description] and select [About Internet Explorer]. If member doesn't see the [Description] menu, use the Alt key to display the menu bar.

Clear cache and cookies

Clear cache and cookies

Internet Explorer 11.x
  • In Internet Explorer, Select [Tools]. If a member doesn't see this menu, use the Alt key on your keyboard to display the menu bar.
  • Select [Delete Browsing History].
  • Select the checkbox next to [Temporary Internet Files] and Cookies.
  • Select [Delete].
  • It may take a few minutes for the computer to completely delete the record. After deleting the file, click [OK].

Mozilla Firefox

View firefox version

How to view the version of Firefox:

If you are a Windows user, select [Description] and select [About Mozilla Firefox].

If you are a Mac OS X user, select [Firefox] and select [About Mozilla Firefox].

Clear cache and cookies

Mozilla Firefox 61.x
  • In Mozilla Firefox, select [Tools]. If you don't see this in menu, use the Alt key on your keyboard to display the menu bar.
  • Select [Options].
  • Select [Privacy & Security] on the left.
  • Select [Clear History] and [Clear Data] on the right.